Legal Refund Policy

Refund Policy

Clear rules for refunds on TruffAC and TruffScan licenses, and the quickest way to get one when something goes wrong.

Last updated October 21, 2026

01The short version

You can get a full refund within 7 days of purchase if TruffAC never worked on your server and our support team could not fix it, or if you have not activated your license yet. Duplicate charges are always refunded. After a license is activated and running, or after 7 days, purchases are final, except where the law gives you more rights.

TruffAC licenses are digital products that are delivered and usable immediately, which is why we cannot offer open-ended "change of mind" refunds. We would still rather fix a problem than refund it, so please talk to us first.

02When you can get a refund

  • Not activated: you bought a license or key and have not redeemed or activated it yet — full refund within 7 days of purchase.
  • It does not work for you: TruffAC could not run on your server because of a problem on our side, you opened a support ticket within 7 days of purchase, and we could not fix it within 72 hours of your ticket — full refund.
  • Duplicate or mistaken charge: you were charged twice for the same order, or charged for something you did not order — full refund of the extra charge, at any time.
  • We discontinue the product: if we stop offering a product during a period you already paid for, we refund the unused part of that period (for Lifetime licenses: on a pro-rated basis over the first 12 months after purchase).

03When refunds are not available

  • A license that was activated and ran on a server, once 7 days have passed since purchase.
  • Changing your mind, closing your server, or no longer needing the product after activation.
  • Problems caused by your server, host, other resources or configuration that we told you how to fix.
  • Detections or bans on your server that you disagree with — please send us the case instead, we treat false positives as bugs and fix them.
  • Licenses revoked for breaking our Terms of Service (for example sharing or reselling keys, or developing bypasses).
  • The unused part of a Monthly or Quarterly period when you stop using the Service early.

04TruffScan plans

The same rules apply to TruffScan plans. A scanner plan counts as activated once a scan PIN has been created with it.

05How to request a refund

  1. Open a ticket on our Discord server from the Discord account you bought with.
  2. Include your order or payment reference, the license key (or the email used at checkout), and the reason.
  3. If the issue is technical, add what you see: the server console output from the TruffAC resource and the steps you already tried.

We reply within 48 hours. If the refund is approved, the related license is revoked at the same time.

06How refunds are paid

  • Card (Stripe): back to the same card. It usually appears within 5–10 business days, depending on your bank.
  • PayPal: back to the same PayPal account, usually within a few days.
  • Cryptocurrency: the same amount of the same coin we received, sent to an address you confirm in the ticket. Network fees are not refunded.

07Chargebacks and disputes

Please contact us before opening a chargeback or payment dispute; it is the fastest way to get your money back. When a dispute is opened, the related license is suspended until it is resolved. A license is revoked permanently if a dispute is found to be unjustified.

08Your statutory rights

This policy does not affect rights you have under the consumer protection laws of your country. Where the law gives you a stronger right than this policy, that right applies.